Let us help answer the most frequently asked questions by Show Management.
What kind of shows use Horse Spot?
Horse Spot supports a variety of disciplines with custom functions. We can handle horse shows of all shapes and sizes, and our software is fully integrated with USEF and USHJA.
What is the cost to use your software?
Horse Spot charges by entry, per show. You’ll receive an invoice following the completion of each show. We have an affordable pricing structures for local and rated shows. No matter the show size, you receive the same high-level experience. Book a demo today to redeem a free trial show and see if Horse Spot is a fit for you. Talk to us about what you’re looking for. There’s no upfront commitment to book a call.
What financial integrations do I have with Horse Spot?
Horse Spot integrates seamlessly with Stripe to handle all digital payment processing and storage of secure payment methods. Coming soon, look for integrations with Quickbooks and other third-party equine platforms.
Is it hard to use? What kind of training and onboarding do you offer?
Consider Horse Spot to be “Horse Show for Dummies”. You’ve never seen an easier to use program. Across the board, user feedback has been positive. We’ve even seen show managers throw their kids behind a computer to help with checkouts and results!
Book a complimentary onboarding session with us to help you get started. New show series are typically up and accepting entries in less than 2 hours. Need additional support? Horse Spot offers more in-depth team training sessions and on-site support for those that want to invest in a more hands-on onboarding experience.
Can I use templates? What workflows have you made for show management?
Horse Spot allows you to create master show templates to help set the baseline for all your shows. Easily update your templates as time goes on, always copying the next horse show from a template. Horse Spot has tons of workflows to help show management get work done quickly and accurately – from an assortment of payment options that help you get paid faster and customizable automated billing workflows that make sure no revenue is lost or unaccounted for.
Need extra help? Our team can help you get your first template made so you can get up and running. At the moment, we do not have pre-made templates for discipline types but it’s something we’re looking to add in the near future for those that want a plug and play kind of option, they can use a base and customize it how they like.
Do you have pre-populated courses, tests, and patterns?
For Dressage, talk to us about getting your tests loaded into Horse Spot. Its easy!
Coming soon, Show Management will be able to individually upload PDF courses, tests and patterns to each class and/or division for exhibitors to navigate any time during the show. This will be a great options for hunter/jumper, eventing, western and more.
What is the reliability of Horse Spot being cloud-based? What if my WiFi isn’t the best?
Horse Spot boasts 99.99% service level availability (SLA). We have automated disaster recovery plans that ensure seamless uptime even if an act of god were to happen like the entire east coast loses power.
We built Horse Spot to work well in low-connectivity environments. Many show management teams are successfully running their shows using Mobile HotSpots or cellular data, which most modern smartphones can provide without the need for additional equipment. Many users rely on this setup at shows without on-stie WiFi, and found it to be reliable and effective. Some even prefer it to the slow WiFi on the show grounds.
What control do I have over Exhibitors managing their entries and adds/scratches?
While exhibitors have the complete ability to manage their entries, adds, scratches and more, everything goes through review and approval by show management. Horse Spot provides advanced tooling to help manage the approval process quickly while ensuring your data is always how you want it. It’s unlike any of the other software options available.
Do I own my data? What measures do you take with databases, history of backups, and security?
The short answer is, yes! Horse Spot does not own any of the data that is stored within our protected software. Horse Spot stores your data in secure databases that are constantly backed up to the minute. The highest security measures are taken to ensure no single person or machine – even Horse Spot’s own employees, have unnecessary access to them. Additionally, any personal information is encrypted so it can only even be accessed by the users who own it.
What kind of support can I expect from Horse Spot?
Consider Horse Spot to be an extension of your show management team. The team behind Horse Spot are also active show managers, experienced office secretaries and judges involved in local and USEF rated shows throughout North America - talk about world class expertise! We’re here to support you 24/7. Email us at [email protected]. Text or call anytime.
I’m a small local show. Can I use Horse Spot and Live Scoring?
Absolutely! Horse Spot Live Scoring does not require a video board or anything other than running the Live Scoring software and a compatible timing and scoring software provider at the ring. If you would like to use Live Scoring – which is of no cost if you are already using Horse Spot, then please reach out for assistance!